Improvement
Normal
Released
Personalised customer communication in Sapphire CRM
Prepare email and SMS messages using reusable templates and the customer's business context.
100%
Kind
Improvement
Priority
Normal
Target
Released
10.09.2026
Content
Communication templates can use customer and related business-object fields. Teams can preview individual messages and recipient groups before delivery, including reasons a recipient is not eligible for a particular message.