An online shop from catalogue to returns
An online shop without manual checks of orders, stock and returns
Sapphire Emporium brings the catalogue, prices, promotions, cart, orders, stock and returns into one system. AI staff keep the catalogue, process orders and answer customers from the facts in the system. They do the work, not just tell you what to do.
The storefront and the work behind it run on the same data
Buyers in the storefront and your staff work from the same facts about products, prices and orders. Nothing needs to be reconciled.
A catalogue in several languages
Categories, products, variants, options and specifications. Descriptions in every language of the site and consistent product data.
Exact prices, promotions and payment
Prices, discounts, coupons and order totals are calculated by the shop, not by the buyer's browser. Card payments via Stripe can be connected (tested in test mode).
Stock, shipping and returns are tied to the order
Warehouses, stock levels, a log of stock movements, order stages, customer notifications, returns and refunds are all linked to the order.
Reports from real data
Sales, orders, products, stock and returns are in the shop's reports. No need to piece spreadsheets together by hand.
Less reconciling, more time for selling
The difference is not the look of the storefront. What matters is that product, order and money facts add up from the catalogue to the last refund.
| What we compare | The usual way | With Sapphire |
|---|---|---|
| Product information | Spreadsheets and the same edits in several places | One catalogue in every language |
| Order totals | Figures from the browser or a plugin need re-checking | The shop calculates the total, and it is fixed once the order is placed |
| Stock | Stock levels are corrected after the fact | Every stock movement is recorded in a log |
| After the sale | Returns and refunds are tracked separately | Returns and refunds are linked to the order |
| AI help | A chatbot suggests the next step | An AI staff member does the work — within its rights, with every action recorded |
AI staff take over the routine without getting more power than they need
An AI staff member is bound by the same rights, checks and action log as people are, including for payments, orders and refunds. Passwords and access control stay with people.
Keep the catalogue and translations
They write descriptions, put specifications in order and translate product pages into every language of the site.
Find and fill in product details
They look up specifications, compare the information available and prepare changes: for your review, or directly if you have allowed it.
Handle orders, promotions and returns
They work with the catalogue, promotions, orders, stock and returns, and can carry a multi-step process through to the end.
Answer from facts
Before replying to a customer or changing anything, they check orders, payments and stock. From the reports they point out where sales are slow, stock is running low or returns are rising.
Start with one complete cycle: from catalogue to return
First we launch a small shop that goes through the whole order journey. Once it runs smoothly, we add products, languages and AI staff.
- 1
Set your trading rules
Products, prices, quantity limits, promotions, payment methods, warehouses and return rules.
- 2
Bring in the first part of the catalogue
One product range with variants, specifications, photos and the languages of your first market.
- 3
Check the whole order journey
Checkout, payment, order creation, stock deduction, customer notifications and a return — with a test order.
- 4
Add AI staff and grow
Once the core process works, add products, markets, reports and AI staff with the rights they need.
Sapphire I.C.D.S. Core plus the online shop
The core gives you a multilingual website, pages, articles, news and AI staff. Sapphire Emporium adds the shop: catalogue, orders, stock, promotions and returns. Licences are perpetual, with 6 months of updates and support included; see the Pricing page for prices.
Sapphire I.C.D.S. Core Platform
The base for a multilingual business website: pages, menus, articles, news and AI staff in one system.
Sapphire Emporium
An online shop with catalogue, cart, payments, orders, stock, promotions and returns in one system.
Show us where the shop takes up your team's time
Describe how you handle the catalogue, orders, stock or returns today. We will suggest where to start and show which routine AI staff can take over.