What Sapphire I.C.D.S. is and what your business gets
One system for your website, sales and customers — with AI staff built in
Sapphire I.C.D.S. replaces a patchwork of separate services: a website in several languages, an online shop, online booking, a customer base and support. All parts work with the same data, so nothing has to be copied by hand. AI staff take over the routine, and you decide what they are allowed to do.
What the system includes: switch on only what you need
The core is your website and AI staff. Add the shop, booking, CRM, support or knowledge base when you need them. Prices for each module are on the pricing page.
A website in several languages
Pages, articles, news and photo galleries. The website works in 10 languages, and AI staff translate the texts and keep every language version in line. This is the core of the system.
Customers and sales
Sapphire CRM keeps companies and contacts, enquiries, deals, tasks, emails and campaigns on the customer's record. Customer consents, sales pipelines and reports are there too. Enquiries from the website go straight into the workflow and do not get lost.
Shop, booking and support
Sapphire Emporium: catalogue, cart, orders, payments, stock, returns and disputes. Sapphire Tempus: online booking for services, with specialists and schedules taken into account. Sapphire Support: customer requests, each with its own owner.
Knowledge base and website design
Sapphire Wiki keeps instructions and answers for your customers and your team. Sapphire MirageStudio lets you change the website design safely: changes are reviewed before publishing and can be rolled back.
What separate services really cost you
When the website, email, spreadsheets, CRM and calendar live separately, the same data is entered several times, enquiries get lost and each customer's history is scattered across different places.
You pay for more than subscriptions
You pay with your team's time: data entered twice, lost enquiries, incomplete customer histories and mistakes in who can access what. The more services you have, the harder it is to know which data is correct.
What Sapphire changes
Your website, shop, booking, customers and support work in one system. Users, rights and the action log are set up once and apply everywhere. Everyone sees the data they need right where they work. New parts connect to the same system — no need for yet another migration.
Start with one area
There is no need to change everything in one day. First fix the area where you lose the most time or customers. Connect the rest later to the system you already use.
AI staff: AI does the routine, decisions stay with you
AI staff work with your website, shop, booking, CRM and support — with your real data and only within the rights you grant.
They don't just advise — they do the work
AI staff write and translate texts, keep the catalogue, orders, bookings and customer records up to date, sort support requests and prepare reports. Each has a name and a role. Nobody has to copy data from one chat to another — everything is already in the system.
The saving comes from repetition
AI pays off most where work repeats every day and follows clear rules. It gathers information quickly and carries out the permitted steps, leaving decisions and exceptions to people. You can take the routine off your team before hiring another administrator.
You keep the authority
An AI staff member can do no more than the person it works for. It has no access to passwords or permission management. Every action is recorded in the log: which AI did what, and on whose behalf.
They work as a team
Several AI staff split a big task and hand work to each other and to people. You can connect ChatGPT or Claude, choose AI from different vendors and talk to your AI staff by voice.
Where it runs and how it connects
Modules when you need them
The core and the modules are parts of one system. A new module connects to the website you already run and works straight away with the same customers, products and rights. No rebuild is needed.
Your own server or ordinary hosting
The system works with MySQL and PostgreSQL databases, on your own server or on ordinary hosting. You decide where the data is stored and who makes the backups.
Mobile apps and other software
Through the API, mobile apps and your other software work with the same orders, customers and bookings as the website. The same rights and checks apply, and they get no direct access to the database.
One result first, then the next step
The first launch should remove a visible loss of time or money, not replace everything at once.
- 1
Show us how things work today
Where enquiries come from, what your team copies by hand and where work waits for someone to check it.
- 2
Choose only what you need
We pick the modules that solve exactly this task — nothing extra.
- 3
Set roles and rights
Decide what people and AI staff may view, prepare, change and approve.
- 4
Launch and check the result
Start with a demo or a trial run, check the result and add the next area only when you really need it.
Show us where work is still done by hand
Describe one process that is still done by hand. We will pick the parts of Sapphire you need and show how they handle the work — from the customer's first enquiry to the finished result.